Terms of Service

Please read these Terms of Service carefully before using our website or placing an order with Pizza Luce. By accessing or using our website at luces-pizz.rest or by placing an order with us, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at luces-pizz.rest (the "Site"), as well as any related services, online ordering systems, loyalty programs, promotions, and in-store or delivery transactions facilitated through our platforms.

By visiting the Site, creating an account, placing an order, subscribing to our communications, or otherwise interacting with Pizza Luce through any medium, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable federal, state, and local laws and regulations of the United States. These Terms apply to all visitors, registered users, customers, and any other persons who access or use our services.

If you are using the Site or placing an order on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case the terms "you" and "your" will refer to that entity.

Pizza Luce reserves the right to update, revise, or modify these Terms at any time. Continued use of the Site or our services following the posting of updated Terms constitutes your acceptance of those changes. It is your responsibility to check this page periodically for updates.

2. Description of Services

Pizza Luce is a food service establishment operating in the United States, offering a wide range of food and beverage products, including but not limited to pizzas, appetizers, salads, sandwiches, desserts, and beverages. Our services include, but are not limited to:

• Dine-In Services: Customers may visit our physical location(s) to enjoy meals on-site during our posted business hours.
• Takeout Orders: Customers may place orders via telephone, our website, or in-person for pickup at our location(s).
• Delivery Services: Pizza Luce may offer delivery services, either directly or through third-party delivery partners, subject to availability, geographic limitations, and applicable delivery fees.
• Online Ordering Platform: Our website provides an online ordering interface that allows customers to browse our menu, customize their orders, and complete transactions electronically.
• Catering and Special Orders: We may offer catering services for events, parties, and group orders, subject to advance notice and availability.
• Promotional Programs: From time to time, Pizza Luce may offer loyalty programs, discounts, coupons, or promotional events, each subject to their own terms and conditions.
• Digital Communications: With your consent, we may send you promotional emails, SMS messages, or push notifications about our products, special offers, and updates.

Pizza Luce reserves the right to modify, suspend, or discontinue any aspect of its services at any time without prior notice, and without liability to you or any third party. Menu items, prices, operating hours, and service availability are subject to change without notice.

3. Eligibility and User Accounts

To use certain features of the Site, including placing online orders or signing up for promotional programs, you may be required to create an account. By creating an account, you agree to:

• Provide accurate, current, and complete information during the registration or ordering process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the confidentiality of your account credentials, including your username and password.
• Accept full responsibility for all activities that occur under your account.
• Notify Pizza Luce immediately at [email protected] if you suspect any unauthorized access to or use of your account.

You must be at least 18 years of age to create an account or place an order through our online platform. By using our services, you represent and warrant that you are at least 18 years old. If you are under the age of 18, you may only use our services with the involvement and consent of a parent or legal guardian.

Pizza Luce reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including if we believe that a user has violated these Terms or engaged in conduct that we determine to be inappropriate or harmful.

4. User Obligations and Prohibited Activities

As a user of the Site and customer of Pizza Luce, you agree to use our services only for lawful purposes and in a manner consistent with these Terms. You agree that you will not:

• Use the Site for any unlawful purpose or in violation of any applicable federal, state, or local laws or regulations.
• Submit false, misleading, or fraudulent information when placing orders, creating accounts, or communicating with our staff.
• Engage in any form of fraud, including chargebacks made in bad faith, identity theft, or unauthorized use of payment methods.
• Attempt to gain unauthorized access to any portion of the Site, our servers, or any systems or networks connected to Pizza Luce.
• Use any automated tools, bots, scrapers, or similar technologies to access, monitor, or copy content from our Site without express written permission.
• Transmit any viruses, malware, or other harmful code that could damage or interfere with the operation of our Site or services.
• Harass, threaten, intimidate, or harm our staff, other customers, or third-party partners in any way.
• Post or transmit any content that is defamatory, obscene, offensive, or otherwise objectionable.
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of any software used by Pizza Luce.
• Interfere with or disrupt the integrity or performance of the Site or the data contained therein.
• Use the Site to send unsolicited communications, spam, or bulk messages.
• Impersonate any person or entity or falsely represent your affiliation with any person or entity.
• Circumvent or attempt to circumvent any security or access controls implemented by Pizza Luce.

Any violation of these obligations may result in the immediate termination of your account, cancellation of pending orders, and may expose you to civil and/or criminal liability under applicable law.

5. Ordering, Payment, and Pricing Terms

When you place an order through our Site, by telephone, or in person, you are making an offer to purchase products subject to these Terms. Pizza Luce reserves the right to accept or decline any order at our discretion.

5.1 Pricing

All prices listed on our menu and website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes unless otherwise stated. You are responsible for any applicable sales tax, delivery fees, and service charges associated with your order.

5.2 Accepted Payment Methods

Pizza Luce accepts various forms of payment, including major credit cards (Visa, MasterCard, American Express, Discover), debit cards, digital wallets, and cash (for in-person transactions). Payment information is processed through secure third-party payment processors. Pizza Luce does not store your full credit card or banking information on its servers.

5.3 Order Confirmation

Upon successful placement of an online order, you will receive a confirmation via email or on-screen notification. This confirmation does not constitute our acceptance of your order; it is merely an acknowledgment that we have received your request. Pizza Luce reserves the right to cancel orders for reasons including item unavailability, pricing errors, or suspected fraud.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. However, if there is an issue with the quality or accuracy of your order, please contact us at [email protected] within a reasonable time frame so that we may address your concern. Refunds, credits, or replacements will be evaluated on a case-by-case basis at the sole discretion of Pizza Luce.

5.5 Promotional Offers and Discounts

Promotional codes, coupons, and discount offers are subject to their own specific terms and conditions and may not be combined unless expressly stated. Pizza Luce reserves the right to modify, suspend, or terminate any promotional offer at any time without prior notice.

6. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, photographs, menu designs, audio clips, video materials, digital downloads, data compilations, and software, is the property of Pizza Luce or its content suppliers and is protected by applicable United States and international intellectual property laws, including copyright, trademark, and trade secret laws.

The Pizza Luce name, logo, and all related product and service names, slogans, and trade dress are trademarks or registered trademarks of Pizza Luce. Nothing in these Terms grants you any license or right to use any trademark, service mark, or logo belonging to Pizza Luce without our prior written consent.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes. This license does not include:

• The right to resell or commercially exploit any content on the Site.
• The right to collect and use any product listings, descriptions, or prices for commercial purposes.
• The right to download or copy account information for the benefit of another merchant or business.
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of our intellectual property is strictly prohibited and may result in legal action. If you believe that any content on our Site infringes upon your intellectual property rights, please contact us at [email protected].

7. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or platforms, including delivery aggregators, payment processors, and social media platforms. These links are provided for your convenience only. Pizza Luce does not endorse, control, or assume any responsibility for the content, privacy practices, or policies of any third-party websites or services.

Your use of third-party websites is governed by the terms and privacy policies of those respective sites. We strongly encourage you to review the terms and privacy policies of any third-party sites you visit. Pizza Luce shall not be liable for any harm or damages arising from your interactions with third-party platforms.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL CONTENT, SERVICES, PRODUCTS, AND INFORMATION PROVIDED THROUGH OR IN CONNECTION WITH THE SITE ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY INFORMATION PROVIDED ON THE SITE.

Pizza Luce makes no warranty that the products or services available through our Site will meet your expectations or requirements. Menu items are subject to availability, and nutritional information provided on the Site is approximate and may vary based on preparation methods, ingredient substitutions, and portion sizes. Customers with food allergies or dietary restrictions are solely responsible for reviewing ingredient information and communicating their needs to our staff.

The foregoing disclaimers apply to the maximum extent permitted by applicable law, including the Federal Trade Commission Act and state consumer protection statutes. Some states do not allow the exclusion of implied warranties, so some of the above disclaimers may not apply to you.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, PIZZA LUCE AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities.
• Loss of data or goodwill.
• Costs of substitute products or services.
• Personal injury or property damage arising from your use of our services or products.
• Unauthorized access to or alteration of your transmissions or data.
• Any other matter relating to our services, even if Pizza Luce has been advised of the possibility of such damages.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE OR OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, certain limitations above may not apply to you. Nothing in these Terms shall limit or exclude our liability for fraud, gross negligence, or any other liability that cannot be limited or excluded under applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of the Site or our services in a manner not permitted by these Terms.
• Your violation of any applicable federal, state, or local law or regulation.
• Your violation of any third-party rights, including intellectual property rights or privacy rights.
• Any false, inaccurate, or misleading information provided by you in connection with your use of our services.
• Any dispute between you and any third party in connection with your use of our services.

Pizza Luce reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with our defense of any such claims. You must not settle any such claim without the prior written consent of Pizza Luce.

11. Food Safety, Allergens, and Dietary Information

Pizza Luce takes food safety seriously and strives to comply with all applicable federal and state food safety regulations, including those established by the U.S. Food and Drug Administration (FDA) and applicable state health departments.

However, our kitchen environment handles a wide variety of ingredients, including common allergens such as wheat, gluten, dairy, eggs, nuts, soy, fish, and shellfish. We cannot guarantee that any menu item is completely free from allergens, as cross-contamination may occur during preparation. Customers with known food allergies or dietary restrictions are strongly advised to:

• Notify our staff of any allergies or dietary restrictions before placing an order.
• Review ingredient information available on our website or upon request at our location.
• Consult with a healthcare professional regarding the suitability of specific menu items for their dietary needs.

Pizza Luce disclaims all liability for adverse reactions, injuries, or other consequences resulting from undisclosed allergens or failure to communicate dietary restrictions to our staff.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the Site and our services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent that our operations involve customers located in California, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as amended. California residents have certain rights regarding their personal information, including the right to know, the right to delete, and the right to opt-out of the sale or sharing of personal information. For more information, please review our Privacy Policy or contact us at [email protected].

We also comply with applicable provisions of the Federal Trade Commission Act (FTC Act) regarding unfair or deceptive acts and practices in connection with the collection and use of consumer data.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Luce's principal place of business is located, without regard to its conflict of law provisions.

You agree that any legal action or proceeding relating to your use of the Site or our services, or arising out of these Terms, shall be brought exclusively in the federal or state courts located in the jurisdiction where Pizza Luce's principal place of business is located. You hereby consent to the personal jurisdiction of such courts and waive any objection to such jurisdiction or venue.

You also acknowledge that our services are subject to all applicable U.S. federal laws, including consumer protection statutes enforced by the Federal Trade Commission (FTC), as well as relevant state statutes governing food service establishments, electronic commerce, and online transactions.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Pizza Luce directly to attempt to resolve any dispute informally. Please send a written description of your dispute to [email protected]. We will attempt to respond within thirty (30) days and work with you in good faith to resolve the matter. Many concerns can be resolved quickly and to your satisfaction through this informal process.

14.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be finally resolved by binding arbitration administered under the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration body. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties.

The arbitrator shall apply the substantive law applicable under the governing law clause of these Terms. Each party shall be responsible for its own legal fees and costs, except as otherwise awarded by the arbitrator.

14.3 Class Action Waiver

YOU AND PIZZA LUCE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND PIZZA LUCE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration proceedings.

15. Term and Termination

These Terms remain in full force and effect for as long as you use the Site or our services, maintain an account, or engage in any transaction with Pizza Luce.

Pizza Luce reserves the right, in its sole discretion, to:

• Suspend or terminate your account and access to the Site at any time, with or without cause, and with or without notice.
• Cancel any pending orders associated with a terminated account.
• Refuse future use of our services to any person who has violated these Terms.

You may also terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use the Site and our services will immediately cease.

The following sections of these Terms shall survive any termination or expiration: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

16. Changes to Terms

Pizza Luce reserves the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page. In some cases, we may provide additional notice, such as sending an email notification or posting a prominent notice on our Site.

Your continued use of the Site or our services after the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Site and our services.

We encourage you to review these Terms periodically to stay informed about your rights and obligations. It is your responsibility to check the "Last Updated" date and review any changes.

17. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. The invalidity or unenforceability of any particular provision shall not affect the validity or enforceability of the remaining provisions of these Terms.

In such cases, the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent and economic effect of the severed provision, to the extent permitted by applicable law.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other policies or guidelines incorporated herein by reference, constitute the entire agreement between you and Pizza Luce with respect to the subject matter hereof, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

No failure or delay by Pizza Luce in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof. No single or partial exercise of any right, power, or privilege shall preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. The rights and remedies provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law.

19. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor disputes, power outages, internet or telecommunications failures, supply chain disruptions, or any other force majeure event. In such circumstances, Pizza Luce will use commercially reasonable efforts to resume performance as soon as practicable.

20. Accessibility

Pizza Luce is committed to making its website accessible to individuals with disabilities in accordance with applicable federal and state laws, including the Americans with Disabilities Act (ADA). If you experience any difficulty accessing our website or using any of our digital services, please contact us at [email protected], and we will make reasonable efforts to assist you and provide information in an accessible format.

21. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you wish to exercise any rights or privileges described herein, please contact us using the information below:

We strive to respond to all inquiries within five (5) business days. For urgent matters related to food safety, allergic reactions, or immediate concerns, please contact your local emergency services and then follow up with us at the contact information provided above.